Frequently Asked Questions
Have a Question That Isn’t in the FAQ’s?
If you have another question that is not in the FAQ’s below, please feel free to contact us or get a demo!
How is OR different from other review tools?
Original Review (OR) provides real-time, in-restaurant feedback at the table during payment. It instantly updates the admin dashboard and analytics in the cloud. Managers are notified immediately (via phone or text) about issues, allowing them to resolve problems before the customer leaves. It functions as both an operational and marketing tool.
How does OR impact sales?
OR improves sales through better customer retention, preventing negative reviews, gathering instant feedback, enabling targeted marketing, improving staff performance, and building a strong customer database for promotions.
How much does it cost to onboard? Do I have to purchase a special device?
Costs are economical (see pricing page). You may or may not need additional devices depending on what you already have. OR uses a handheld Android tablet in a check presenter, and dashboards are accessible via any browser or admin app.
How long will it take to get used to the new system?
Not long. The system is simple, integrates easily into daily operations, and provides instant results accessible from any device.
Can I try a demo?
Yes, a free demo is available via the demo page.
What if I have multiple locations?
Special pricing is available for multi-location businesses.
Are all the review questions preset?
There are 4 preset 5-star rating questions (food, service, atmosphere, value) and an option to add up to 2 custom questions.
What can I do with my customer data?
You can respond to feedback, analyze trends, improve operations, engage customers, post reviews on social media, and run targeted marketing campaigns.
Can employees leave feedback, too?
No, the system is designed only for customer feedback.
How long is my review data stored?
Reviews remain on the customer-facing site as long as the site is operational.
What if a diner doesn’t want to leave a review?
Leaving a review is optional, and providing contact information is also optional.
How do I get notified of an unhappy customer? Are there instant alerts?
Yes, real-time alerts are sent via email or text when a review falls below a set threshold (e.g., 3 stars), including details like server, table, and issue.
How do I log in to my account?
You can log in via the admin site using any web browser by visiting the website and clicking the Restaurant Login tab.
What if I have further questions or need customer service?
You can call support or submit a form on the contact page.