Real Reviews
Real Time
Real Results

In-house reviews provide immediate and actionable insight for better service and smarter marketing

Restaurant customers come and go, often complimenting the food and the service on their way out. For Frederick (Co-Founder), that was not enough; he wanted to capture the customer experience more reliably and more permanently. There were online review sites, but none guaranteed the accuracy and volume of reviews that would provide him with the feedback and “word of mouth” he desired. In 2010, as Frederick stood watching happy customers walk in and out of his restaurant, “the Poop Deck”, he knew there had to be a better way to capture the satisfaction these customers were feeling and put it to work.

The idea for Original Review may have been conceived in the Bahamas, but it was born and bred in Plano, Texas. When Deb Seiple (Co-Founder), a business consultant with a passion for technology, heard Frederick’s idea for in-restaurant reviews for restaurant owners as well as customers, she knew he was onto something. Deb put together the team, the funding, and the business plan to make Original Review a reality.

Original Review’s story is just beginning. Become a part of our success.

Impressed by great user experience.

Join the restaurants leveraging OR’s technology to improve customer engagement and operations!

What You Get:

  • Hundreds of original reviews daily, right from the table
  • Real-time feedback on food, service and overall diner experience
  • Personalized and direct communication with your customers

Join the restaurants leveraging OR’s technology to improve customer engagement and operations!

Features of Original Review

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It All Starts with a Fast and Simple Customer Survey

Presented along with the customer’s bill, the Original Review Customer Feedback Platform engages diners at the end of the meal to elicit real-time feedback.

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It All Starts with a Fast and Simple Customer Survey

Presented along with the customer’s bill, the Original Review Customer Feedback Platform engages diners at the end of the meal to elicit real-time feedback.

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Operations Dashboards Provide Insights You Can Act On

Data from OR’s customer survey is immediately deployed to your operations dashboard, accessible to view through any internet-connected device.

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Operations Dashboards Provide Insights You Can Act On

Data from OR’s customer survey is immediately deployed to your operations dashboard, accessible to view through any internet-connected device.

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The Original Review Customer Feedback Platform solution fits seamlessly into restaurant operations, and includes an in-restaurant survey for diners, internal operations dashboards that provide real-time diner feedback on food and service, and a new consumer-facing review site where your diners’ reviews are instantly populated.

With Original Review, your servers offer a quick, 4-question survey to diners along with the check. Once customers have finished their review, the data is transmitted instantly to your dashboard, where results are continuously updated in real time. And voilà. Welcome to the future of restaurant management.

We’ve designed Original Review’s Customer Feedback Solution to serve you. No matter the size of your restaurant, with the platform you can now:

  • Empower your leadership. Be proactive. Intervene to assist guests and address complaints immediately. Analyze restaurant performance in real time. Test new initiatives and menu items with customized questions. Maximize inventiveness while minimizing risk.
  • Empower your staffMotivate and encourage. Recognize and reward high-performers. Help improve daily service to make the dining experience truly intimate. Let employees leave crucial feedback with Leaderboard.  Obtain insights to identify where training is needed or a server simply isn’t performing.
  • Empower your businessTake control. Leverage feedback across host site (Admin) and provide consumers the ability to see your reviews via the OR social media icon along with your other social media platforms on your web siteCreate databases for promotional campaigns. Turn negative experiences around to nurture relationships and retain clientele.

Original Review interfaces with customers from any restaurant-owned Android tablet. It then channels direct feedback to an operations dashboard accessible through any internet-connected device, as well as via the OR Admin app available on both Google Play and the Apple Store at no-charge

Real time feedback
 


Capture reviews on service, food, atmosphere, value, and more

Customizable surveys
 


Add your own questions (up to 2 at any given time)

Reputation management
 


Manage your data and choose optional sharing platforms

Industry-driven platform
 


Designed by a restaurant owner for restaurant owners

User-friendly setup
 


Quick and cost-effective to onboard

Leaderboard feature
 


Capture valuable employee feedback

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