Archives

Sales data isn’t always enough. How do you tell the difference, for example, between a failure and a transition slump? Not just by looking at numbers. This is the kind of important crossroads [...]

Why would someone write a fake 4-star review for your restaurant? And even if they did, wouldn’t that only help boost your ratings? No harm, no foul, right? How could fake 4-star reviews hurt?

Even with national upheavals and uncertainty about the future, the restaurant industry appears to be doing very well. Restaurant industry statistics show that if there’s anything Americans don’t [...]

Managers and owners get good at guesswork about restaurant performance. Over time, they learn how to read a room, sense a problem, develop instincts about the kind of people to hire, the kind of [...]

Think nothing’s easy in restaurant management? Think again. Most of what you tackle every day requires patience, people skills, foresight, fortitude, wisdom, industry savvy, a lot of [...]

Is Yelp on its way out? This popular review platform has started to cause substantial problems for business. Long-time users, already struggling to manage and maintain a strong review page, are [...]

A restaurant kitchen is a high-performance place, where everybody has to be consistently on their game. But a kitchen without excellent operations is a recipe for stress. A busy kitchen can be [...]

Hiring and staffing are one of your biggest challenges. In fact, according to a 2017 Restaurant Success Report, restaurant owners tend to see them as two of the biggest factors hindering [...]

Online reviews can be a tough nut to crack. They are vital to business and highly influential in customer decision-making, yet can appear with or without your encouragement, fly under your radar, [...]

You’ve heard about our product. You’re interested in finding out more. You’ve dreamed of how real-time feedback from dozens of customers a day could make a difference for your business. But you [...]